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FAQs

HOW CAN I GET A QUOTATION?

Simply call us, email us or fill out our ‘Contact Us’ page to book a free site consultation, that way we can see your property / existing windows / doors, then recommend the best products, take measurements – go away and provide a free no obligation quotation.

DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?

Absolutely not, we provide free expert advise & free site visits / no obligation quotations.

WHAT’S THE BEST MATERIAL FOR BI-FOLDING & SLIDING PATIO DOORS

Aluminium is the best as they come thermally broken which reduces the chance of condensation, they are very thermally efficient, slim sightlines, and come in over 200 RAL colours. They also require little to no maintenance.

HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?

This depends on the product, but generally 6-8 weeks for Aluminium, 6-8 weeks for Timber, 4-6 weeks for PVCU / Composite Windows / Doors.

ARE YOUR FITTERS DIRECTLY EMPLOYED?

Yes, we have 3 teams of directly employed fitters, very experienced, clean & tidy conscientious, polite and are great representatives of our Company.

DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?

Of course, all our installations come with a manufacturers guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit and DGCOS ensure that the quality of all its members installation is of high quality.

HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?

That’s our job, we only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.

ARE SASH WINDOWS EXPENSIVE?

Traditional Sash windows are typically more expensive than Aluminium or PVCu.
Manual fabrication and multiple spray finishes add significant cost to the finished product.

HOW MUCH DO TIMBER SASH WINDOWS COST?

A typical Sash window 1000 x 1500 we estimate the cost of supply and install approximately £1,600 including VAT.

WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?

We sell casement, sash, tilt and turn, folding, sliding we also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.

  • 5 star review  A great experience with these guys from beginning to end. We had 2 windows replaced and had them altered to larger sizes. Also had 2 doors replaced, one to a full size which meant taking out walls and sidelights. A messy job but the team came in and within 2 days it was out with the old ones, all rubble taken away, and new frames in. The second team then came in to install the glass and the bars and make good the walls inside and out to a fine finish. Couldn't fault it. Amazing work. Would and have recommended this company to everyone who has seen and admired our new windows and doors. A++++

    thumb Judith Monk
    November 18, 2020
  • 5 star review  I cannot recommend “The Window Sanctuary “ enough. We have a very modern property with large expanses of glass, Aluminium frames were advised and were very competitively priced. The level of customer service was exceptional throughout, the installation process caused minimal disruption and the finished windows and Bi-fold doors look fantastic

    thumb meena kharade
    October 31, 2019
  • 5 star review  The team did a great job installing new sash windows in our flat: the wood grain effect on their PVC looks great, they took away our old windows and worked swiftly, on time and on budget to get the new ones fitted. I can definitely recommend them! Thanks!

    thumb Claire C
    February 24, 2020
  • 5 star review  One year ago we had our windows and doors installed. We are very happy with the product so far. What made me write a review one year later is their amazing customer service. Our door needed adjustment and I asked someone to look at it and fix it. They send an engineer the next day, who came on time and managed to fix it. Very pleased. As it is quite rare these days, companies cut corners and dont look after their clients.

    thumb Lucy Niz
    October 4, 2020
  • 5 star review  The team at The Window Sanctuary have been a delight to work with. They have given us really personal customer service, ensuring that every final detail works for us and our build and have listened to what is important to us (happy to be flex when we change our minds!). Quick to respond and offering a really consultative approach, alongside good value for high quality products, I would strongly recommend their service. I was really specific in what I wanted for bifold doors, wanting time achieve that much coveted Crittall appearance and they’ve made this work for us with a good quality option that doesn’t break the bank. What a find!

    thumb Abigail Barclay
    January 20, 2021
Choices Assure accrediated installer
DGCOS accredited member in kent
smart architecural aluminium supplier
cortizo at the window sanctuary

CONTACT US OR VISIT OUR SHOWROOM TO DISCUSS OUR STUNNING RANGE OF WINDOWS AND DOORS.