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FAQs

HOW CAN I GET A QUOTATION?

Simply call us, email us or fill out our ‘Contact Us’ page to book a free site consultation, that way we can see your property / existing windows / doors, then recommend the best products, take measurements – go away and provide a free no obligation quotation.

DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?

Absolutely not, we provide free expert advise & free site visits / no obligation quotations.

WHAT’S THE BEST MATERIAL FOR BI-FOLDING & SLIDING PATIO DOORS

Aluminium is the best as they come thermally broken which reduces the chance of condensation, they are very thermally efficient, slim sightlines, and come in over 200 RAL colours. They also require little to no maintenance.

HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?

This depends on the product, but generally 6-8 weeks for Aluminium, 6-8 weeks for Timber, 4-6 weeks for PVCU / Composite Windows / Doors.

ARE YOUR FITTERS DIRECTLY EMPLOYED?

Yes, we have 3 teams of directly employed fitters, very experienced, clean & tidy conscientious, polite and are great representatives of our Company.

DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?

Of course, all our installations come with a manufacturers guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit and DGCOS ensure that the quality of all its members installation is of high quality.

HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?

That’s our job, we only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.

ARE SASH WINDOWS EXPENSIVE?

Traditional Sash windows are typically more expensive than Aluminium or PVCu.
Manual fabrication and multiple spray finishes add significant cost to the finished product.

HOW MUCH DO TIMBER SASH WINDOWS COST?

A typical Sash window 1000 x 1500 we estimate the cost of supply and install approximately £1,600 including VAT.

WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?

We sell casement, sash, tilt and turn, folding, sliding we also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.

  • 5 star review  Very professional. I have used other window companies before but the service provided by them left much to be desired when compared to Window Santuary. Any snagging problem was promptly sorted out by the management promptly and to our satisfaction. The workers were very punctual, came daily and stopped only when fully finished. I would highly recommend this window company to others.

    thumb Raghu Lall
    October 30, 2019
  • 5 star review  Great customer service. Good quality product. We needed a door adjustment and they have sent someone the next day.

    thumb Lucy NNN
    March 3, 2021
  • 5 star review  The Window Sanctuary supplied and installed a window in the current house we are restoring. We were extremely happy with the service and quality of the window. Would definitely recommend this company for your period windows.

    thumb sheldon partridge
    August 20, 2021
  • 5 star review  One year ago we had our windows and doors installed. We are very happy with the product so far. What made me write a review one year later is their amazing customer service. Our door needed adjustment and I asked someone to look at it and fix it. They send an engineer the next day, who came on time and managed to fix it. Very pleased. As it is quite rare these days, companies cut corners and dont look after their clients.

    thumb Lucy Niz
    October 4, 2020
  • 5 star review  We recently had a new front door and windows fitted. Very efficient service from start to finish with everyone extremely helpful. The fitter was very careful especially bearing in mind it was raining on the day of fitting. Would definitely recommend.

    thumb Chris Shortman
    February 23, 2021
Choices Assure accrediated installer
DGCOS accredited member in kent
smart architecural aluminium supplier
cortizo at the window sanctuary

CONTACT US OR VISIT OUR SHOWROOM TO DISCUSS OUR STUNNING RANGE OF WINDOWS AND DOORS.