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We will be closed for the Christmas Holidays from 4pm Friday 20th December, re-opening on Thursday 2nd January at 9am.

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01959 565343
01959 565343
The Window Sanctuary Kent

FAQS – Your Window & Door Questions Answered

HOW CAN I GET A QUOTATION?

Simply call us, email us or fill out our Enquiry form to book a free home visit. That way we can see your property / existing windows / doors, then recommend the best products for your home. We will take measurements and go away then provide a free, no obligation quotation.

DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?

Absolutely not. We provide free expert advice, free site visits and no obligation quotations.

WHAT’S THE BEST MATERIAL FOR BI-FOLDING AND SLIDING PATIO DOORS?

Aluminium is the best choice as they come thermally broken which reduces the chance of condensation. Aluminium doors are very thermally efficient have slim sightlines and come in over 200 RAL colours. They also require little to no maintenance.

HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?

This depends on the product but generally 10-12 weeks for aluminium and 12-14 weeks for timber. Give us a call to discuss.

ARE YOUR FITTERS DIRECTLY EMPLOYED?

Yes. We have 3 teams of directly employed fitters who are very experienced. They are clean and tidy, conscientious, polite and are great representatives of our company.

DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?

Of course. All of our installations come with a manufacturers guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit. DGCOS ensure that the quality of all its members installation is of high quality.

HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?

That’s our job. We only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.

ARE SASH WINDOWS EXPENSIVE?

Traditional sash windows are typically more expensive than aluminium or PVCu. Manual fabrication and multiple spray finishes add significant cost to the finished product.

WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?

We sell casement, sash, tilt and turn, folding, sliding. We also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.