Formed specifically as a consumer protection organisation, The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) will ensure that all customers are treated with courtesy and respect by professionals who are policed on a regular basis. This ensures that their practices are ethically administered and that products are fit for purpose and correctly manufactured and installed. They also ensure that all installations are adequately covered by specialist insurance ‘Assure’ for maximum customer protection.
HIGH STANDARDS OF WORKMANSHIP
DGCOS provides free access to all its customers, should a dispute occur, and promise a mediation and resolution service which is both swift and fair to all parties, with additional free access to an independent Ombudsman should the need occur. As a proud member of DGCOS, The Window Sanctuary must abide by a strict set of rules and code of practice, and we undertake regular impromptu inspections by Assure to ensure that customers always receive the highest standard of workmanship.
The primary benefits of working with our team include:
• Vetted and Accredited Installers
• Free Consumer Advice Line
• Free Deposit Protection
• Free Insurance-Backed Guarantee
• Free Mediation
• Free Independent Inspections to Assist with Installation or Product Defects
• Free Access to an Independent Ombudsman to Conclude Disputes
DGCOS CONSUMER BROCHURE
The DGCOS Consumer Brochure details the comprehensive protection you receive, the benefits of using a DGCOS member, how to check you are registered with DGCOS, and the comprehensive accreditation process installers must pass to achieve and retain DGCOS member status. For further details, click the download button below.
Working in close harmony with DGCOS, Assure not only provide the deposit indemnity and cover throughout the lifetime of the Installation Company’s warranty period, but also ensure that the Government requirements in relation to Building regulations are fully complied with. Indeed, it is a legal requirement for all installations to be certified and the installation company must issue the customer with a certificate of compliance. This is an automatic procedure with DGCOS members as Assure work “hand in glove” with them.
It is essential to have this certificate when selling a property where new windows or doors have been installed since 2002, when the Building regulations were revised to Include the UK’s commitments to the agreed energy-saving programmes agreed universally. Certification had initially been exclusively available from FENSA, but it was not always a seamless affair and other companies such as Assure have emerged to provide a comprehensive and robust service. Our clients regularly commend their efficiency and we are very satisfied with their performance.
Find out more about Assure by visiting their website.
We had our conservatory doors replaced with by-fold doors by The Window Sanctuary and are very pleased with the results . The company were very helpful and spent lots of time with us answering our questions before we actually placed our order. They were very efficient with the installation process and we would recommend them. Competitive price too.
A great experience with The Window Sanctuary. They supplied and installed some celestial windows and roof lights to a loft conversion that we carried out. It is a period property with original sash windows and it was important to us that the new windows were in keeping with the character of the original house. We are delighted with the finished product. The customer service was very good and they were amenable when our architect got carried away and the window sizes increased quite materially from the original quotation - thereby working hard to minimise the extra costs. The quotation process was quick and efficient. Their surveyor, Steve, was very professional and also had a strong technical knowledge to help advise us during the build stage. The installation team were very professional and worked extremely hard to get the windows fitted during poor weather. The lady on the front desk, Jeannette, was also very friendly/helpful despite my numerous calls to the office throughout the process. There were a few delays but this was the result of CoVid as opposed to anything in their control, and Simon worked hard to get the order pushed through the suppliers and installed promptly. I always like to support local businesses and this one did not disappoint. Will definitely use them again going forward for any further works. Thank you.
Great customer service. Good quality product. We needed a door adjustment and they have sent someone the next day.
Delighted with the new windows that we just had fitted. They are top quality and look amazing. They were very professionally fitted, with great attention to detail. I thoroughly recommend them.
A great experience with these guys from beginning to end. We had 2 windows replaced and had them altered to larger sizes. Also had 2 doors replaced, one to a full size which meant taking out walls and sidelights. A messy job but the team came in and within 2 days it was out with the old ones, all rubble taken away, and new frames in. The second team then came in to install the glass and the bars and make good the walls inside and out to a fine finish. Couldn't fault it. Amazing work. Would and have recommended this company to everyone who has seen and admired our new windows and doors. A++++