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Formed specifically as a consumer protection organisation, The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) will ensure that all customers are treated with courtesy and respect by professionals who are policed on a regular basis. This ensures that their practices are ethically administered and that products are fit for purpose and correctly manufactured and installed. They also ensure that all installations are adequately covered by specialist insurance ‘Assure’ for maximum customer protection.

HIGH STANDARDS OF WORKMANSHIP

DGCOS provides free access to all its customers, should a dispute occur, and promise a mediation and resolution service which is both swift and fair to all parties, with additional free access to an independent Ombudsman should the need occur. As a proud member of DGCOS, The Window Sanctuary must abide by a strict set of rules and code of practice, and we undertake regular impromptu inspections by Assure to ensure that customers always receive the highest standard of workmanship.

KEY FEATURES

The primary benefits of working with our team include:

Vetted and Accredited Installers
Free Consumer Advice Line
Free Deposit Protection
Free Insurance-Backed Guarantee
Free Mediation
Free Independent Inspections to Assist with Installation or Product Defects
Free Access to an Independent Ombudsman to Conclude Disputes

DGCOS CONSUMER BROCHURE

The DGCOS Consumer Brochure details the comprehensive protection you receive, the benefits of using a DGCOS member, how to check you are registered with DGCOS, and the comprehensive accreditation process installers must pass to achieve and retain DGCOS member status. For further details, click the download button below.

ASSURE

Working in close harmony with DGCOS, Assure not only provide the deposit indemnity and cover throughout the lifetime of the Installation Company’s warranty period, but also ensure that the Government requirements in relation to Building regulations are fully complied with. Indeed, it is a legal requirement for all installations to be certified and the installation company must issue the customer with a certificate of compliance. This is an automatic procedure with DGCOS members as Assure work “hand in glove” with them.

It is essential to have this certificate when selling a property where new windows or doors have been installed since 2002, when the Building regulations were revised to Include the UK’s commitments to the agreed energy-saving programmes agreed universally. Certification had initially been exclusively available from FENSA, but it was not always a seamless affair and other companies such as Assure have emerged to provide a comprehensive and robust service. Our clients regularly commend their efficiency and we are very satisfied with their performance.

Find out more about Assure by visiting their website.

  • 5 star review  A great experience with these guys from beginning to end. We had 2 windows replaced and had them altered to larger sizes. Also had 2 doors replaced, one to a full size which meant taking out walls and sidelights. A messy job but the team came in and within 2 days it was out with the old ones, all rubble taken away, and new frames in. The second team then came in to install the glass and the bars and make good the walls inside and out to a fine finish. Couldn't fault it. Amazing work. Would and have recommended this company to everyone who has seen and admired our new windows and doors. A++++

    thumb Judith Monk
    November 18, 2020
  • 5 star review  If you've ever built a house you'll appreciate how hit and miss glass contractors can be, but The Window Sanctuary stand out as reliable, good quality and easy to deal with. The guys turned up on time, worked really hard and did a fantastic job. I wouldn't hesitate to recommend this company.

    thumb Rebecca Stiasny
    February 24, 2021
  • 5 star review  The team at The Window Sanctuary have been a delight to work with. They have given us really personal customer service, ensuring that every final detail works for us and our build and have listened to what is important to us (happy to be flex when we change our minds!). Quick to respond and offering a really consultative approach, alongside good value for high quality products, I would strongly recommend their service. I was really specific in what I wanted for bifold doors, wanting time achieve that much coveted Crittall appearance and they’ve made this work for us with a good quality option that doesn’t break the bank. What a find!

    thumb Abigail Barclay
    January 20, 2021
  • 5 star review  The Window Sanctuary supplied and installed a window in the current house we are restoring. We were extremely happy with the service and quality of the window. Would definitely recommend this company for your period windows.

    thumb sheldon partridge
    August 20, 2021
  • 5 star review  The Window Sanctuary supplied and installed our patio doors. We are extremely happy with the service they provided and couldn’t be happier with how the doors have turned out. They are exactly the look and quality that we were after.

    thumb ben jeffree
    May 21, 2021
Choices Assure accrediated installer
DGCOS accredited member in kent
smart architecural aluminium supplier
cortizo at the window sanctuary

CONTACT US OR VISIT OUR SHOWROOM TO DISCUSS OUR STUNNING RANGE OF WINDOWS AND DOORS.