Thank you for contacting us. One of our team will be in touch shortly.
In the meantime, here are answers to our frequently asked questions:
DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?
Absolutely not, we provide free expert advise & free site visits / no obligation quotations.
WHAT’S THE BEST MATERIAL FOR BI-FOLDING & SLIDING PATIO DOORS
Aluminium is the best. They come thermally broken which reduces the chance of condensation, they have thermally efficient, slim sightlines and come in over 200 RAL colours. They also require no maintenance.
HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?
This depends on the product, but usually 6-8 weeks for Aluminium, 10-12 weeks for Timber.
ARE YOUR FITTERS DIRECTLY EMPLOYED?
Yes, we have 2 teams of directly employed fitters. They are very experienced, clean & tidy, polite and are great representatives of our Company.
DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?
Of course, all our installations come with a manufactures guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit and DGCOS ensure that the quality of all its members installation is of high quality.
HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?
That’s our job, we only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.
ARE SASH WINDOWS EXPENSIVE?
Traditional sash windows are typically more expensive than Aluminium or PVCU, due to the quality of the Timber used and the manufacturing process.
WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?
We sell casement, sash, tilt and turn, folding and sliding. We also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.
Our Google Reviews
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The Window Sanctuary replaced all my old Crittal Windows with slimline heritage aluminium windows to retain the period look of my grade 2 listed property and furthermore replaced the old rotten timber sash windows with new hardwood timber sash windows bringing the property back to life. The guys were hardworking very knowledgeable and very professional I wouldn’t hesitate to recommend this firm highly enough Warm regards Fraser Owen
Fraser Owen
April 4, 2022 -
Fantastic service and quality products I had my front door replaced by The Window Sanctuary and I am delighted with the results. The fitters were punctual and polite. The process was so quick & easy and any queries I had were dealt with very efficiently. I have no hesitation in recommending this company and will definitely use them again in the future.
James Collins
January 8, 2020 -
Very professional. I have used other window companies before but the service provided by them left much to be desired when compared to Window Santuary. Any snagging problem was promptly sorted out by the management promptly and to our satisfaction. The workers were very punctual, came daily and stopped only when fully finished. I would highly recommend this window company to others.
Raghu Lall
October 30, 2019 -
Great customer service. Good quality product. We needed a door adjustment and they have sent someone the next day.
Lucy NNN
March 3, 2021 -
From the start The Window Sanctuary were friendly and polite and a pleasure to deal with. They offered lots of advice, especially helpful as our installation was a little tricky. We also had lots of issues with our extension which caused delays our end, which The Window Sanctuary worked around, even though it meant the installation had to be carried out in two lots, when initially it was meant to happen in one go - they were very accommodating and patient, thank you! Would definitely recommend.
Nicola Bandy
January 2, 2022