Formed specifically as a consumer protection organisation, The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) will ensure that all customers are treated with courtesy and respect by professionals who are policed on a regular basis. This ensures that their practices are ethically administered and that products are fit for purpose and correctly manufactured and installed. They also ensure that all installations are adequately covered by specialist insurance ‘Assure’ for maximum customer protection.
DGCOS provides free access to all its customers, should a dispute occur, and promise a mediation and resolution service which is both swift and fair to all parties, with additional free access to an independent Ombudsman should the need occur. As a proud member of DGCOS, The Window Sanctuary must abide by a strict set of rules and code of practice, and we undertake regular impromptu inspections by Assure to ensure that customers always receive the highest standard of workmanship.
The primary benefits of working with our team include:
Vetted and Accredited Installers
Free Consumer Advice Line
Free Deposit Protection
Free Insurance-Backed Guarantee
Free Independent Inspections to Assist with Installation or Product Defects
Free Access to an Independent Ombudsman to Conclude Disputes
The DGCOS Consumer Brochure details the comprehensive protection you receive, the benefits of using a DGCOS member, how to check you are registered with DGCOS, and the comprehensive accreditation process installers must pass to achieve and retain DGCOS member status. For further details, click the download button below.
Working in close harmony with DGCOS, Assure not only provide the deposit indemnity and cover throughout the lifetime of the Installation Company’s warranty period, but also ensure that the Government requirements in relation to Building regulations are fully complied with. Indeed, it is a legal requirement for all installations to be certified and the installation company must issue the customer with a certificate of compliance. This is an automatic procedure with DGCOS members as Assure work “hand in glove” with them.
It is essential to have this certificate when selling a property where new windows or doors have been installed since 2002, when the Building regulations were revised to Include the UK’s commitments to the agreed energy-saving programmes agreed universally. Certification had initially been exclusively available from FENSA, but it was not always a seamless affair and other companies such as Assure have emerged to provide a comprehensive and robust service. Our clients regularly commend their efficiency and we are very satisfied with their performance.
Find out more about Assure by visiting their website.