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THANK YOU

Thank you for contacting us. One of our team will be in touch shortly.

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In the meantime, here are answers to our frequently asked questions: 

DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?

Absolutely not, we provide free expert advise & free site visits / no obligation quotations.

 

WHAT’S THE BEST MATERIAL FOR BI-FOLDING & SLIDING PATIO DOORS

Aluminium is the best as they come thermally broken which reduces the chance of condensation, they are very thermally efficient, slim sightlines, and come in over 200 RAL colours. They also require little to no maintenance.

 

HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?

This depends on the product, but generally 6-8 weeks for Aluminium, 6-8 weeks for Timber, 4-6 weeks for PVCU / Composite Windows / Doors.

 

ARE YOUR FITTERS DIRECTLY EMPLOYED?

Yes, we have 2 teams of directly employed fitters, very experienced, clean & tidy conscientious, polite and are great representatives of our Company.

 

DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?

Of course, all our installations come with a manufactures guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit and DGCOS ensure that the quality of all its members installation is of high quality.

 

HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?

That’s our job, we only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.

 

ARE SASH WINDOWS EXPENSIVE?

Traditional sash windows are typically more expensive than Aluminium or PVCU, due to the quality of the Timber used and the manufacturing process.

 

HOW MUCH DO TIMBER SASH WINDOWS COST?

A typical Sash window 1000 x 1500 we estimate the cost of supply and install approximately £1,600 including VAT.

 

WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?

We sell casement, sash, tilt and turn, folding, sliding we also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.

 

  • 5 star review  We recently had a new front door and windows fitted. Very efficient service from start to finish with everyone extremely helpful. The fitter was very careful especially bearing in mind it was raining on the day of fitting. Would definitely recommend.

    thumb Chris Shortman
    February 23, 2021
  • 5 star review  We had our conservatory doors replaced with by-fold doors by The Window Sanctuary and are very pleased with the results . The company were very helpful and spent lots of time with us answering our questions before we actually placed our order. They were very efficient with the installation process and we would recommend them. Competitive price too.

    thumb Royston Firman
    January 12, 2021
  • 5 star review  Fantastic service and quality products I had my front door replaced by The Window Sanctuary and I am delighted with the results. The fitters were punctual and polite. The process was so quick & easy and any queries I had were dealt with very efficiently. I have no hesitation in recommending this company and will definitely use them again in the future.

    thumb James Collins
    January 8, 2020
  • 5 star review  The team did a great job installing new sash windows in our flat: the wood grain effect on their PVC looks great, they took away our old windows and worked swiftly, on time and on budget to get the new ones fitted. I can definitely recommend them! Thanks!

    thumb Claire C
    February 24, 2020
  • 5 star review  Very professional. I have used other window companies before but the service provided by them left much to be desired when compared to Window Santuary. Any snagging problem was promptly sorted out by the management promptly and to our satisfaction. The workers were very punctual, came daily and stopped only when fully finished. I would highly recommend this window company to others.

    thumb Raghu Lall
    October 30, 2019
Choices Assure accrediated installer
DGCOS accredited member in kent
smart architecural aluminium supplier
cortizo at the window sanctuary

CONTACT US OR VISIT OUR SHOWROOM TO DISCUSS OUR STUNNING RANGE OF WINDOWS AND DOORS.