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THANK YOU

Thank you for contacting us. One of our team will be in touch shortly.

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In the meantime, here are answers to our frequently asked questions: 

DO YOU CHARGE FOR SITE VISITS / QUOTATIONS?

Absolutely not, we provide free expert advise & free site visits / no obligation quotations.

 

WHAT’S THE BEST MATERIAL FOR BI-FOLDING & SLIDING PATIO DOORS

Aluminium is the best as they come thermally broken which reduces the chance of condensation, they are very thermally efficient, slim sightlines, and come in over 200 RAL colours. They also require little to no maintenance.

 

HOW LONG DOES IT TAKE FROM POINT OF SALE TO INSTALLATION?

This depends on the product, but generally 6-8 weeks for Aluminium, 6-8 weeks for Timber, 4-6 weeks for PVCU / Composite Windows / Doors.

 

ARE YOUR FITTERS DIRECTLY EMPLOYED?

Yes, we have 2 teams of directly employed fitters, very experienced, clean & tidy conscientious, polite and are great representatives of our Company.

 

DO YOUR WINDOWS / DOORS COME WITH A GUARANTEE?

Of course, all our installations come with a manufactures guarantee and a 10 year installation backed warranty. We are also members of the DGCOS which protects your deposit and DGCOS ensure that the quality of all its members installation is of high quality.

 

HOW CAN WE TELL IF THE PRODUCT IS WELL MANUFACTURED / GOOD QUALITY?

That’s our job, we only use fabricators who we know and trust. We visit their factories and ensure the latest tooling is used and the correct manufacturing procedures and standards are met.

 

ARE SASH WINDOWS EXPENSIVE?

Traditional sash windows are typically more expensive than Aluminium or PVCU, due to the quality of the Timber used and the manufacturing process.

 

HOW MUCH DO TIMBER SASH WINDOWS COST?

A typical Sash window 1000 x 1500 we estimate the cost of supply and install approximately £1,600 including VAT.

 

WHAT STYLES / TYPES OF WINDOWS DO YOU SELL?

We sell casement, sash, tilt and turn, folding, sliding we also sell internal secondary glazing should you not wish to replace your original windows or your property is listed.

 

  • 5 star review  If you've ever built a house you'll appreciate how hit and miss glass contractors can be, but The Window Sanctuary stand out as reliable, good quality and easy to deal with. The guys turned up on time, worked really hard and did a fantastic job. I wouldn't hesitate to recommend this company.

    thumb Rebecca Stiasny
    2/24/2021
  • 5 star review  We recently had a new front door and windows fitted. Very efficient service from start to finish with everyone extremely helpful. The fitter was very careful especially bearing in mind it was raining on the day of fitting. Would definitely recommend.

    thumb Chris Shortman
    2/23/2021
  • 5 star review  Delighted with the new windows that we just had fitted. They are top quality and look amazing. They were very professionally fitted, with great attention to detail. I thoroughly recommend them.

    thumb Scott MacDonald
    11/27/2020
  • 5 star review  A great experience with The Window Sanctuary. They supplied and installed some celestial windows and roof lights to a loft conversion that we carried out. It is a period property with original sash windows and it was important to us that the new windows were in keeping with the character of the original house. We are delighted with the finished product. The customer service was very good and they were amenable when our architect got carried away and the window sizes increased quite materially from the original quotation - thereby working hard to minimise the extra costs. The quotation process was quick and efficient. Their surveyor, Steve, was very professional and also had a strong technical knowledge to help advise us during the build stage. The installation team were very professional and worked extremely hard to get the windows fitted during poor weather. The lady on the front desk, Jeannette, was also very friendly/helpful despite my numerous calls to the office throughout the process. There were a few delays but this was the result of CoVid as opposed to anything in their control, and Simon worked hard to get the order pushed through the suppliers and installed promptly. I always like to support local businesses and this one did not disappoint. Will definitely use them again going forward for any further works. Thank you.

    thumb Richard Simpson
    2/12/2021
  • 5 star review  One year ago we had our windows and doors installed. We are very happy with the product so far. What made me write a review one year later is their amazing customer service. Our door needed adjustment and I asked someone to look at it and fix it. They send an engineer the next day, who came on time and managed to fix it. Very pleased. As it is quite rare these days, companies cut corners and dont look after their clients.

    thumb Lucy Niz
    10/04/2020
Choices Assure accrediated installer
DGCOS accredited member in kent
smart architecural aluminium supplier
cortizo at the window sanctuary

CONTACT US OR VISIT OUR SHOWROOM TO DISCUSS OUR STUNNING RANGE OF WINDOWS AND DOORS.